How did Alorica start?

Andy Lee founded Alorica in 1999 intending to build a cloud-based CRM and ticketing 'intelligence layer.' But his first clients wanted their call centers fixed before they would buy software, so he took over three clients' call centers, and that customer-experience business became Alorica.

When promised family capital fell through in his first week, roughly 100 people were already on payroll. He funded it by asking early clients to prepay three to nine months, and a community bank that knew his parents extended a $1 million line of credit about a month in.